Beware of Spoof Calls & Texts This Holiday Season

Beware of Spoof Calls & Texts This Holiday Season

Your Safety Matters: BSCU Will NEVER Request Sensitive Information

At BrightStar Credit Union (BSCU), safeguarding your personal and financial information is our top priority. Please note:

  • BSCU will never call or text you asking for your card number, expiration date, or CVV.
  • If you receive such requests via call or text, do not respond. Instead, report the incident immediately by dialing 1-800-637-2728 (option 7).
  • If you've already shared this information, contact us right away.

How to Spot Spoof Calls and Texts

Spoof Calls

Scammers often pretend to represent trusted institutions like BSCU. Here are some warning signs:

  • They ask for sensitive information, such as your username, password, or secure access codes.
  • They claim there's a fake transaction on your account and request verification.

Tip: BSCU will never ask for secure information over the phone.

Spoof Texts

Fraudulent texts can be tricky to spot but often contain red flags:

  • Typos or misspellings. Legitimate messages from BSCU will always use correct spelling and grammar.
  • Links in text messages. BSCU will never send clickable links via text. Do not click on suspicious links.

Take Action: Fraud Prevention Starts With You

Protect yourself further by setting up alerts in BSCU's online banking system. Navigate to the Alerts Settings to customize notifications and stay on top of account activity.

Additionally, check out our Fraud Prevention Videos, an excellent resource filled with practical tips and strategies to safeguard your finances against scammers.

Watch Fraud Prevention Videos

Stay Informed, Stay Protected

Fraud can strike at any time, but staying vigilant ensures you stay one step ahead. Keep these tips in mind and enjoy a secure and joyful holiday season!


Supervisory Committee Volunteer

Make a Difference

Volunteer for Our Supervisory Committee
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Volunteer Committee Positions Available

The Supervisory Committee is in search of one new member. The committee is responsible for working with management to procure and oversee audit services for the credit union. The committee reports to and presents audit findings to the Board of Directors.

It is the overall duty and responsibility of the committee to protect, look after and attend to the examination of affairs of the credit union. To report at least annually to the membership of any audits or examinations conducted during the preceding year. The committee must perform those specific responsibilities as prescribed by law.

The committee has multiple meetings per year, usually quarterly. In addition, the committee members are expected to attend the monthly board meetings and the annual planning meeting, which is held in October.

Experience in accounting, finance, auditing and/or technology is beneficial in performing the position's responsibilities. Excellent communication skills and the ability to read and comment on examination reports are necessary.

Committee members are appointed to three year terms. Continuing education is expected and an annual budget can be used for this purpose. Several credit union affiliated organizations provide training.

If you wish to volunteer to serve your fellow members on the Supervisory Committee please submit your resume at the button below.

BrightStar Credit Union Supervisory Committee Description

Primary Function:

The Supervisory Committee is responsible for overseeing reviews and audits to ensure the accurate maintenance of BrightStar Credit Union's records, adherence to policies, and the safety of members' assets, ensuring they are used according to the credit union's mission. The Supervisory Committee consists of dedicated volunteer members who commit their time to this role. Supervisory Committee Members collaborate with the Board, management, internal and external auditors, and auditing firms to fulfill their responsibilities.

Duties and Responsibilities:

  1. Ensure a thorough and comprehensive audit of the credit union's records and operations is conducted annually, with all required audits and documentation submitted to regulatory and insuring agencies in a timely manner.
  2. Verify the establishment and maintenance of adequate internal controls to safeguard the credit union's assets. Oversee inspections of cash, assets, and accounts, while continuously monitoring the credit union's financial condition.
  3. Review the actions of the board of directors, officers, and committees to confirm they effectively manage the credit union's affairs, understand their roles, and promote the credit union's mission.
  4. Ensure full compliance with all relevant laws and regulations.
  5. Review all new or modified policies and changes in credit union procedures.
  6. Present a comprehensive report of annual audit findings to the board of directors.
  7. Prepare and distribute an annual report to members during the annual meeting.
  8. Fulfill any additional duties as required by law, regulation, or the credit union's bylaws.
  9. Engage auditors as needed to perform audits and oversee their work.
  10. Participate in ongoing training and professional development to enhance committee member knowledge.
  11. Committee members should expect to meet at least quarterly for committee meetings. At the invitation of the board, members may also attend monthly board meetings, typically held in the evenings at the credit union's operations building in Cooper City. Additional meetings with management, auditors, examiners, and other stakeholders may occur throughout the year. While the committee chair will attend, other members may be invited to participate. Meetings usually last between 1 to 3 hours.
  12. Attend and participate in the 12 regular monthly Board Meetings annually. Supervisory Committee Members must attend at least 8 of the 12 regularly scheduled meetings of the Board of Directors within any 12-month period between annual meetings in order to remain on the committee unless such absences are excused by the Board of Directors.
  13. Supervisory Committee Members are expected to attend the Annual Meeting, typically held at our corporate headquarters and the strategic planning session scheduled by the Board once annually, typically held off-site for 3-5 days.
  14. Respect and adhere to duties, activities, and obligations outlined in BSCU's Bylaws, Supervisory Committee job description, and other applicable laws or regulations.
  15. Serve on committees appointed by the Chair and/or Board in a non-voting capacity.
  16. Positively represent BSCU in both local and credit union communities.
  17. Keep abreast of events and issues in the financial industry and the credit union environment. Analyze and interpret the external environment and, where possible, provide input on recommended improvements. Perform other duties as required.
  18. Disclose possible conflicts of interest.
  19. Maintain the highest ethical standards.

Qualifications Requirements:

  1. Must be a member in good standing. (A member in good standing shall be defined to mean that all loans with the Credit Union are current and that the Credit Union has suffered no losses as a result of the charge-off or discharge in bankruptcy of any loans or other obligations of the member to the Credit Union. If there is a joint owner on the account, he/she and the primary owner must maintain the account in good standing as defined above).
  2. Must be at least eighteen (18) years old as of the date he/she begins to actively serve as a Supervisory Committee Member.
  3. Must be bondable and free of convictions.
  4. Must not have been adjudicated bankrupt within the previous 7 years of being a Supervisory Committee member.
  5. Must meet all requirements of Florida statute 657.028 related to Supervisory Committee members.
  6. Ability to think strategically.
  7. Some knowledge, experiences, and/or training or a willingness to obtain familiarity with basic financial, accounting, and managerial practices. Understanding of the credit union philosophy and the financial needs of our members.
  8. Exercise his/her independence from management and in the interest of BSCU. Must be free from any financial interest, family, or other material personal relationship that would, in the opinion of the Board or Audit Committee members, interfere with good faith performance of his/her fiduciary duties. Ability to exercise good business judgment and act in what he/she reasonably believes to be in the best interest of BSCU and its membership.
  9. Ability to maintain appropriate confidentiality of all credit union business.
  10. Ability to effectively participate in the decision-making process.

Training/Educational Requirements:

Year 1Year 2Year 3Year 4+
  • NCUA Supervisory Committee Training Modules
  • Certified Credit Union Supervisory Committee Member (CCUSC) 9 hours (Americas Credit Unions-9 hour session, to be taken at their own pace)
  • Educational Conference – Annual $5K US travel budget
  • Annual $5k US companion travel budget (Conference selection must be approved by the Supervisory Committee Chairperson)
  • Educational Conference – Annual $5K travel budget
  • Annual $5k companion travel budget (Conference selection must be approved by the Supervisory Committee chairperson)
  • Educational Conference – Annual $5K US travel budget
  • Annual $5k US companion travel budget (Conference selection must be approved by the Supervisory Committee Chairperson)
  • Educational Conference - Annual $10K travel budget
  • Annual $10k companion travel budget

Note: NCUA Supervisory Committee training modules are typically short, each lasting 10 minutes or less.

Key Points about the NCUA Supervisory Committee Training:

  • Short duration: The modules are designed to be concise, providing quick overviews of key supervisory committee responsibilities.
  • Online access: The training is available online, allowing for flexible access.
  • Focus on key topics: Modules cover aspects like monitoring management activities, annual audits, verifying member accounts, and handling member complaints.

Allowances:

Supervisory Committee Member appointment is voluntary and not subject to compensation. However, Supervisory Committee Members may be reimbursed for conference, mileage, travel, hotel, and food expenses incurred.

Timely communication and transmission of information and documents among Officials is crucial for maintaining effective business operations. Therefore, it is the policy of BrightStar Credit Union to provide a desktop or laptop computer, and monthly reimbursement for maintaining internet access at home to each Supervisory Committee member.

Time Commitment:

Committee members should expect to meet at least quarterly for committee meetings. At the invitation of the board, members may also attend monthly board meetings, typically held in the evenings at the credit union's operations building in Cooper City. Additional meetings with management, auditors, examiners, and other stakeholders may occur throughout the year. While the committee chair will attend, other members may be invited to participate. Meetings usually last between 1 to 3 hours.

Board of Directors meetings are scheduled for the third Thursday of each month, except when the date falls on a holiday. Meetings usually last between 1 to 3 hours.

The Annual Meeting, once per year, is typically scheduled for 1 hour.


Do Debt Differently with Changed

Do Debt Differently with Changed

Changed is a debt repayment app that uses your spare change from everyday purchases to pay down your debt faster. Available in your BrightStar Credit Union mobile banking app and online banking.  

The Changed App set out with a simple mission: Make debt repayment easy. Debt repayment can feel overwhelming a lot of the time, no matter what stage you’re at in life.  

42% of U.S adults report that money concerns and dealing with debt negatively impact their mental health, leading to a host of problems such as anxiety, stress, and depression. But with the right tools at your fingertips, you can take control of your debt once and for all.  

Changed was built by founders who fated seeing their debt hold them back from their goals. Nick Sky and Dan Stelmach, two Chicago based brothers, sought to change the narrative around debt and took their idea to Shark Tank and got Mark Cuban on board. Since then, the Changed app has had incredible success with helping thousands of people become debt free.  

How does Changed do it? 

After gathering basic information about your debt and spending habits, a custom debt repayment plan is created for you. No more of the same old budgeting hacks that usually boil down to giving up the things you love. Changed makes space for the things you enjoy while paying off your debts and saving, one purchase at a time. 

Every penny you have is put to work, Changed allows you to send micropayments toward your debt every time you go buy groceries, a cup of coffee or fill up your car by rounding up all your transactions. It also offers a Boost feature for members that want a more aggressive paydown plan but also fits a budget. You can set one-time Boosts when you have some extra cash or schedule small amounts every day. Changed makes your money work for you, by letting every penny count. 

Take Advantage of Rounding Up: 

Save On Interest: 

Since your interest is calculated on your remaining loan balance, making additional principal payments or a payment that is larger than the required monthly payment will significantly reduce your interest payments over the life of the loan. Even small additional principal payments can help you reduce the amount of interest you’ll pay.  

 

Shorten the Loan Term 

Making additional principal payments will shorten the length of your loan term and allow you to become debt free faster. Because your balance is being paid down faster, you’ll have fewer total payments to make, in turn leading to more savings.  

Improve Credit  

In most cases saying more than the minimum payment improves your credit by lowering your DTI (Debt to Income) ratio and by showing your ability to lenders that you can afford to pay more. They call it your minimum monthly payment for a reason, it’s the minimum obligation.  

Who Changed Benefits 

Whether you are a recent college graduate paying off student loans, a new homeowner, or you have other debts Changed benefits you. BrightStar Credit Union partnered with Changed to benefit all members, working to pay off debts or loans.  

BrightStar Credit Union strives for members to have financial freedom, financial independence, and financial stability.  

Learn more about Changed by visiting our Marketplace.


Classic Car & Truck Show

Classic Car &
Truck Show

Event Details

Join us for a family fun event at our Classic Car Show and enjoy food trucks, music, giveaways and more.
  • When:
    Sat, April 13, 2024
  • Where:
    BrightStar Credit Union Cooper City Branch

  • The seminar starts from 10:00 AM – 2:00 PM EST

Don't Fall for the Fake

Don't Fall for the Fake

Beware of Fraudulent Calls and Text Messages

At BrightStar Credit Union, your financial security is our top priority, and we want to ensure you stay protected from scams and other fraud attempts.

Don’t fall for the fraudulent calls and messages claiming to be BrightStar Credit Union Your financial safety remains our priority.

  • BSCU will NEVER call, text, or email asking you for your Secure Access Code, Debit or Credit Card number, expiration date, CVV, username, or password. Imposters claiming to be from BrightStar Credit Union’s Fraud Department are contacting members via calls and text messages, requesting banking information to “secure” an account. They use a spoofed caller ID that shows BrightStar’s name. Once they obtain necessary information, they access member accounts and move funds fraudulently.
  • If you receive a request for any of this information, it is FRAUD, do not provide the information! If you receive a call you believe to be suspicious, hang up and contact the Credit Union directly. If you receive a link which then requests a response to an “alert”, this is also FRAUD.

Remember, BrightStar Credit Union is here to help safeguard your financial well-being. You can set alerts in our online banking by navigating to the Alerts Settings to better protect your account.


women's empowerment seminar background

Women's Empowerment - March 16

Women's Empowerment

Seminar Details

In celebration of Women's History Month, we are happy to invite you to a networking seminar on "Women's Empowerment" featuring the remarkable Alexandra Silva Labarr, known as the "Networking Queen." All are welcome to attend, spread the word!

Here's a glimpse of what you can expect:

  • Gain insights from Alexandra Labarr, a seasoned expert with over twenty years of experience in business development.
  • Learn how to leverage your natural strengths to build meaningful relationships.
  • Discover effective networking techniques to propel your career or business to new heights.

  • When:
    Sat, Mar 16, 2024
  • Where:
    BrightStar Credit Union Headquarters

  • The seminar starts from 10:00 AM – 12:00 PM EST

abstract wallpaper

Scams and How to Identify Them

Scams and How to Identify Them

Learn More

Seminar Details

Learn to spot scams and protect yourself at our seminar "Scams and How to Identify Them." Empower yourself with essential knowledge to safeguard against fraud. Join us for invaluable insights and practical tips.

  • When:
    Thu, Feb 29, 2024
  • Where:
    BrightStar Credit Union Headquarters

  • The seminar starts from 6:00 PM – 7:00 PM EST

photo of mailbox

Protect Yourself from Holiday Scams

Protect Yourself from Holiday Scams

‘Tis the season for giving, but unfortunately, scammers are also in the spirit of taking. At BrightStar Credit Union, your financial security is our top priority. As you embark on your holiday shopping adventures, we want to ensure you stay protected from Scams and other fraudulent activities.

Here are some essential tips to keep in mind:

  1. Stay Skeptical of Unsolicited Links: If you receive unsolicited messages or emails with questionable links, resist the temptation to click. When in doubt, contact the party directly, even if it’s your Credit Union.
  2. Protect Your Credentials: BrightStar Credit Union will NEVER ask you for your username, password, debit/credit card PIN, or Secure Access Code. If you ever receive a suspicious message, report it promptly here.
  3. Gift Cards are NOT Payment: Be cautious if someone requests payment in the form of gift cards. Legitimate entities, including BrightStar Credit Union, Amazon, Apple, PayPal, or government agencies, will NEVER ask for gift cards as payment.
  4. Be Wary of Unexpected Wins: If you didn’t enter a sweepstakes and suddenly win, it’s likely a SCAM. Legitimate sweepstakes will not ask for money or personal information to claim your prize.
  5. Question Urgent Requests: If you receive urgent requests with specific instructions on sending funds, pause and verify the legitimacy of the communication.
  6. Additional Resources: Whether you’re in the giving spirit, pursuing a new job, or searching for love during the holidays, stay informed about potential scams. Explore additional resources on scams at FTC Consumer Information.


happy senior couple image

Long-Term Care - Dec 7

Long-Term Care

Learn More

Seminar Details

Join us for a ‘Long-Term Care' seminar to unravel the complexities of planning. Challenge preconceptions as we explore the true landscape of Long-Term Care (LTC), where understanding is refined and perceptions are clarified.

  • When:
    Thu, Dec 7, 2023
  • Where:
    BrightStar Credit Union Headquarters

  • The webinar starts from 6:00 PM – 7:00 PM EST

photo of mailbox

Home Warranty Letters Scam

Home Warranty Letters Scam

Identifying and Avoiding Home Warranty Letters Scams

BrightStar Credit Union members have received letters from “Lender Services Home Warranty Division” in the mail urging them to renew their home warranty, stating their current coverage is nearing expiration. It is important to note that BrightStar Credit Union is not associated with these companies. The Credit Union keeps all member information confidential. We strongly advise exercising caution if you receive such communications.